How secure are your services?
You should always partner with a merchant services provider who cares just as much about security as you do!
At EMS, PCI Compliance is very important. We have been a certified Level 1 PCI Service Provider for more than ten years, which means we hold our services and solutions to the most stringent industry security standards. You will not have to worry about PCI non-compliance fees. We are as serious about your transactions and the health of your business as you are, so we always ensure the services and solutions we provide are secure.
How long will it take to get set up with your technology?
Setting up a payment terminal should be as easy as "plug and play."
We believe you should be able to keep your focus on your business and sales opportunities, and your workday should not be interrupted by your merchant service provider. Accepting digital credit card payments and different card types doesn’t need to be a complex, lengthy project. Many payment processors can get you approved for a merchant account in under two business days. Your equipment should be shipped to you in under two business days as well.
Getting the hang of new technology from your merchant service provider requires a bit of a learning curve. However, a good payment processor should give you all the necessary resources to ensure your experience is hassle-free and seamless.
What is the actual processing fee?
When signing up with your merchant services provider, make sure you understand if you're getting an "introductory rate" that could increase at some point.
Ask if there is a rate guarantee that the payment processor can offer. As we mentioned earlier, credit card processing rates vary depending on the type of credit card transaction, the card used, and your monthly processing volume. If the processing rate offered is lower than what you expected, be sure you know which transactions or card types the rate does, and does not, apply to.
Clarify if the processing fee is a flat rate or a percentage of your transaction volume. How a payment processor calculates their fees can make a big difference in what you end up paying monthly. You can also inquire about termination fees and cancellation fees. Try to choose a merchant services provider that offers interchange-plus pricing, which is widely regarded as the most affordable way to accept credit cards.
Request a free rate review from EMS to find out how much you could save when you switch payment processors.
Can I read reviews on your merchant services company?
A merchant services company may sound competent, but how can you be sure? Check their reviews.
EMS has been around for more than 30 years and has gathered more than 1,000 Google Customer reviews. We maintain a 4.7/5-star average rating and have an unmatched track record in the industry. We have not found a competitor that comes close to our review count and ranking.
Do I need to sign lengthy contracts?
The relationship between you and your merchant services provider should be considered a partnership. While EMS does require a merchant agreement, we believe that transparency is the key to keeping this partnership healthy. You won't find any hidden fees or contract clauses when you work with us!
Click here for more key questions to ask your merchant services provider.