About Electronic
Merchant Systems

Electronic Merchant Systems (EMS) is a leading provider of payment processing and merchant services. Since 1988, we have been helping business owners realize their full potential and grow their financial well-being. We’re headquartered in beautiful Cleveland, Ohio, with offices and agents coast to coast serving tens of thousands of retail, internet, and start-up businesses nationwide. No matter where you are, EMS is never far away.

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Our Team

One Team, One Vision

At EMS, we believe we’re better together. We strive to uphold the five core values of our company; integrity, service, compassion, dedication, and innovation, each time we enter the office. Our team works together, but we also serve our community together and enjoy life together. We are one team, with one vision, striving after one mission – to empower merchants everywhere.

Our Mission

Empowering Merchants Everywhere

EMS’ mission is to be the industry-leading merchant services provider that empowers merchants to increase their financial well-being. Our innovative suite of business solutions, high-quality service, and professional, dedicated employees are the driving force behind the success of this mission.

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payment processing partnership solutions
Payment Processing Partnerships

The Best Processing Partner for Business Owners

EMS is dedicated to providing all our customers with reliable payment processing that is secure, simple to use, and equipped with innovative technology. The business owners we serve spend more time investing in their business and less time worrying about payment solutions or training employees on payment processing devices.

From mobile processing to complete point of sale systems, EMS strives to offer only the best solutions backed by high-quality customer service.

When our customers need assistance, they are met with highly trained and knowledgeable customer service representatives, 24/7/365. Whether you call at 3PM or 3AM, you will always be connected to a real person who is dedicated to finding a solution to your concerns.

Career Opportunities

An Outstanding Company for Employees

We believe that life is simply too short for the wrong job. You deserve a career that is rewarding and a company that is as dedicated to your success as you are.

Whether you are interested in joining EMS as an employee or becoming involved in our ISO Agent program, you will receive the same concern, respect, and caring attitude that we offer our customers.

Listed as one of the top 10 best companies to work for in Cleveland, EMS is the employer that will help you achieve your personal and professional goals. Click below to find the open position that has been waiting for you!

Learn More

Broughton
Dorsey
Chuck
Tyonna Haymon
Nya Gilbert
Branden Malone
Smith
Outstanding Leadership

Meet the Senior Executive Team

Afshin Yazdian (1)

Afshin Yazdian

Executive Chairman & CEO

Rick Campbell

Rick Campbell

Chief Financial Officer

Dan Stanbridge

Dan Stanbridge

Chief Risk & Compliance Officer

Neal Hoffman

Neal Hoffman

Chief Marketing Officer

Jim Viton

Jim Viton

Chief Technology Officer

Randy Hayashi

Randall Hayashi

VP, Operations & Strategy

Shawn Silver

Shawn Silver

Chief Revenue Officer

Julie Vraja (1)

Julie Vraja

VP, Risk Management

Jesse Spears (1)

Jesse Spears

VP, Inside Sales

Louis LaMarca

Louis LaMarca

VP, Third Party Channel

Bill Felberg (1)

Bill Felberg

VP, Direct Channel

Jack Berry

Jack Berry

VP, Enterprise Sales

Matt Shepard

Matt Shepard

Chief of Staff

Jon Butinski

Jon Butinski

Director, Client Services

David Pattee-1

David Pattee

Director, Product Development

Toni Lindsey (1)

Toni Lindsey

Director, Human Resources

Rob Schickler (1)

Rob Schickler

Manager, Underwriting

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Your Passion, Our Mission

Empowering Businesses Like Yours Since 1988

95%

See significant savings with a rate review

100+

U.S. cities have an EMS presence

30+

Years operating as a leading payments provider

11

Regional sales offices across the country

1,000+ Google Reviews | 4.7-Star Rating

Here’s What Our Customers Say:

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“EMS has been a pleasure to work with. Always providing great customer service. Our representative is always available to assist and as a small business we appreciate that.”

AME Loyal Inc

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“I have had great service from EMS. I recently had a hardware issue that they were excellent to deal with and immediately got my issue resolved.”

Brian P.

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“Tech support has always been available and takes care of a problem in one call. Had the system for many years now and only called for help 4 to 5 times. Great system and support.”

Brita L.