If you’re searching for a merchant services provider—an organization that sets your business up with card processing services—one of the most important factors to consider is merchant support. Since your merchant services provider will offer things like customer service and tech support, it’s incredibly important to scrutinize the provider.
At Electronic Merchant Systems (EMS), we know our success is based upon the success of our merchants. Here are two ways we support our merchants.
Innovative suite of business solutions.
Before you choose a merchant services provider, you should review the provider’s products and services. While most providers offer card-present services (i.e. point-of-sale equipment for use in retail environments), at EMS, we also offer card-not-present options.
As a merchant, it’s important to work with a provider that not only understands your current needs, but also anticipates your future needs.
To meet the changing needs of our merchants, we offer everything from mobile credit card processing and virtual terminals to Point of Sale.
As the industry advances, we strive to meet the needs of our merchants and their diverse businesses.
24/7/365 trained merchant support.
The second major way we support our merchants is by providing a trained staff of customer service professionals. While most providers offer some level of merchant support, not all merchant support is created equally. If you’re comparing providers, read merchant reviews to evaluate the experience of fellow merchants.
You can save time and minimize frustration by partnering with a provider that offers trained, competent support that has been vetted by merchants like you.
At EMS, our customer service team is trained to handle questions, overcome challenges, educate merchants, and answer questions promptly and efficiently. It’s our mission to have dedicated employees who increase the financial well-being of our customers.
Whether you want to switch providers or partner with one for the first time, it’s important to evaluate your options. You need to find a merchant services provider that is committed to supporting its merchants.
This support is multifaceted. Analyze the quality and variety of products and services offered by the provider, but also evaluate the level of customer service and merchant support the organization provides.
Also, you may want to check out the business markets they serve.