What to Look for in an Independent Sales Organization for Merchant Services

 3 Things to Look for in an Independent Sales Organization

Think about the worst independent sales organization (ISO) you’ve ever partnered with. They were probably unresponsive and difficult to work with. It may have also been difficult to build up a merchant network because of a complete lack of trust in the provider.

On the flip side, if you’re trying to get your foot in the door as an ISO agent for the first time, think about what your ideal provider would be like.

Maybe you’re thinking: responsive, flexible and easy to work with, great customer service, and positive, agreeable merchants.

Whether you’re looking for a new ISO or just starting out, it is possible to find an amazing partner that makes it easier to build your merchant network. Here are some traits to look for when evaluating ISO merchant service providers.

 Customer Support

Positive Merchant Reviews

Your top priority is building your business, which means creating a large merchant network. This obviously takes time, but it’ll be a lot easier if the ISO you’re working for has a positive reputation.

Seek out reviews about the provider you’re considering and read through both the good and bad ones. If significantly more merchants are satisfied with the provider and its products, you’ve probably found one that will be easier to sell for. 

 

Values Relationship Building

It’s extremely difficult to stay motivated if the ISO isn’t invested in your own growth and success.

Look for providers who have the same interest in relationship building as you do. An ISO who understands how important it is to build healthy relationships with merchants will probably do everything they can to maintain a positive relationship with you and help you reach your goals.

 

24/7 Dedicated Support Staff

It’s nearly impossible to successfully sell a product if you don’t understand what it is, how it works, and why merchants should care about it.

What if you run into a problem or a merchant asks a question you don’t have the answer to? You want a provider who will take the time to educate you about the products, help you with problems, and respond immediately.

Make sure responsive customer service is a common theme in the merchant and agent reviews you check out and talk to the ISO about its support services for agents.

 

As an EMS ISO Agent, Your Success is Our Success

As a leading provider in the payment processing & merchant services industry, Electronic Merchant Systems (EMS) supports prospective ISO agents and industry professionals. We’re dedicated to providing you with the resources, tools, and customer service you need to reach your goals and build your merchant network.

Contact us today to learn more about our ISO Agent program.

Merchant Relationships

 

Electronic Merchant Systems currently has a 4.8 star rating on Google My Business from over 700 customer reviews, an OpenCompany designation and 4.0 rating on Glassdoor.com and an A+ rating with the Better Business Bureau. We consider these trust elements a valuable business asset since it assures our partners that their customers will receive the quality service and assistance they deserve from our dedicated employees.

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