As a business owner, you know how important it is to have working mobile credit card processing solutions and point-of-sale (POS) terminals that are Payment Card Industry (PCI) compliant. Any electronic payments provider can claim they offer modern technology and high-quality customer support, but how can you analyze the level of service they actually provide? Since providers are notorious for being unavailable when payment problems occur, how can you evaluate providers and find one that offers real support when you really need it?
Our 24/7/365 Merchant Support at Electronic Merchant Systems (EMS)
If you’ve ever had a POS terminal fail during your business hours, you know it can be a frustrating and costly situation. And if you’ve been on the other end as a customer—when a the terminal is out-of-service—you also know this can be equally frustrating. Our tech support at Electronic Merchant Systems (EMS) exists to answer merchant questions and minimize downtime if something like this occurs. Our tech team understands the software and technology and how to meet merchant needs.
While the merchant support structure will differ by provider, at EMS, we strive to provide a high level of quality service. As proof of our commitment, we have professional, dedicated employees available 24/7/365. If you partner with EMS as a merchant, you will have access to our customer care 24/7 by phone and 24/7 by email. This is especially helpful for brick-and-mortar businesses that operate outside the traditional 9-to-5 workday, along with organizations that sell products and services online around the clock. Regardless of the time, when you call EMS, you will speak with a professional who is trained to answer merchant-specific questions promptly and efficiently.
As warned, any provider can claim high-quality customer service. As a merchant, you should take time to read company reviews on Google My Business. EMS currently has a 4.7 star rating on Google My business from over 600 customer reviews and an A+ rating with the Better Business Bureau. These third-party reviews assure business owners like you that we provide the quality service you deserve.
Electronic Merchant Systems is a leading provider of payment processing & merchant services. For more information please visit our website.